PRIVACY POLICY
Last updated November 5, 2026
This Privacy Policy explains how eSIMTIME LLC ("eSIMtime", "we", "us" and "our") collects, uses, shares and protects personal data when you use our website at https://esimtime.com, our assistant on WhatsApp and Telegram, and our related services (together, the "Services"). eSIMtime is the controller of your personal data.
If you have any questions, contact us at support@esimtime.com.
1. Personal data we collect
Data you give us
- Account data: name, email address, phone number, password (stored only in encrypted, hashed form) and language.
- WhatsApp and Telegram: your phone number or Telegram user ID, and the messages you send to our assistant, for example the country you are travelling to and the plan you want. Our assistant uses an AI model (Google Gemini) to understand and answer these messages.
- Orders and billing: the plans you buy, billing name and address, coupon and referral codes you use, and invoices.
- Payments: card payments are processed by Stripe. We don't see or store your full card number. We receive the payment status and limited details such as the payment method type.
- Support: the messages you send us by chat, email or support ticket.
- Partners: if you are a dealer, distributor or influencer, your business or social media details, sales, commissions and payout details.
Data created when you use the Services
- eSIM data: eSIM identifiers (such as the ICCID), activation details, plan status and data usage.
- Technical data: IP address (including at sign-up and last sign-in), device and browser type, language, and the pages you view.
- Cookies and similar technologies: see our Cookie Policy.
We don't collect sensitive data such as health data. We don't knowingly collect data from children under 18.
2. Why we use your data and our legal bases
- To provide the Services (performance of a contract): creating and managing your account, signing you in by email, WhatsApp or Telegram, issuing and delivering eSIMs, processing payments, top-ups and refunds, and providing support.
- To meet legal obligations: invoicing, tax and accounting records, and responding to lawful requests from authorities.
- For our legitimate interests: keeping the Services secure, preventing fraud and abuse, crediting referral partners, improving the Services, and sending you service messages about your eSIM.
- With your consent: analytics and marketing cookies, measuring our ads, and marketing messages. You can withdraw consent at any time.
3. Who we share your data with
We don't sell your personal data. We share it only as needed with:
| Recipient | Why they receive data |
|---|---|
| eSIM network providers (Maya Mobile, Nomad) | To issue your eSIM, activate plans and report data usage |
| Payment provider (Stripe) | To process payments and refunds and prevent fraud |
| Amazon Web Services | Hosting, data storage, sending emails and notifications, and website translation |
| Prisma Data | Database connection services |
| WhatsApp (Meta) and Telegram | To deliver your messages with our assistant |
| Google (Gemini) | The AI model that reads and answers your messages to our assistant |
| Intercom | Customer support chat |
| Google and Meta | Analytics and advertising measurement, as described in our Cookie Policy |
| Dealers and distributors | If you bought your eSIM through one of our partners, they can see your order and eSIM details |
| Authorities and advisers | When the law requires it, or to establish or defend legal claims |
If we are involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction.
4. International transfers
eSIMTIME LLC is based in the United States and our service providers operate in several countries. Your data may therefore be processed outside your country, including in the United States. Where the law requires it, we rely on safeguards such as the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework.
5. How long we keep your data
We keep your account data for as long as your account is active. After you close your account, we delete or anonymize your data, except where we must keep it longer for legal reasons, for example invoices and accounting records, which we keep for the period required by tax law. Support conversations and technical logs are kept for a limited period and then deleted.
6. How we protect your data
We use encryption in transit, hashed passwords, access controls and trusted service providers to protect your data. No system is completely secure, so please keep your password and the codes we send you private.
7. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you and get a copy of it
- correct inaccurate data
- have your data deleted
- restrict or object to certain processing, including direct marketing
- receive your data in a portable format
- withdraw your consent at any time
- opt out of the use of your data for targeted advertising, by turning off Marketing cookies in Cookie settings
To use these rights, email us at support@esimtime.com. We will reply within one month. We may need to verify your identity first. If you live in the EEA, the UK or Switzerland, you can also complain to your local data protection authority. If you live in Turkey, your rights under the Turkish data protection law (KVKK) are described in the Turkish version of this policy.
8. Marketing messages
We send marketing messages only where the law allows it or you have agreed to it. You can unsubscribe at any time using the link in the message or by contacting us. Service messages about your eSIM and orders are not marketing and will still be sent.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The date at the top shows when it was last updated. If the changes are significant, we will tell you by email or on the Website.
10. Contact us
EsimTime LLC
30 N Gould St # 55052
Sheridan, WY 82801
United States
Email: support@esimtime.com