COOKIE POLICY
Last updated October 30, 2026
This Cookie Policy explains how eSIMTIME LLC ("eSIMtime", "we", "us" and "our") uses cookies and similar technologies when you visit our website at https://esimtime.com (the "Website"). It explains what these technologies are, why we use them and how you can control them. It should be read together with our Privacy Policy.
What are cookies and similar technologies?
Cookies are small text files that a website stores on your computer or mobile device. Cookies set by us are called first-party cookies. Cookies set by other companies, such as Google or Meta, are called third-party cookies.
We also use similar technologies that work in the same way. Local storage and session storage keep small pieces of data in your browser. Pixels and tags are small pieces of code that send information about your visit to a service provider. In this policy, "cookies" covers all of these technologies.
How we ask for your consent
Necessary cookies are always on, because the Website can't work without them. All other cookies are grouped into two categories, Analytics and Marketing, and you decide whether to allow them.
- If you visit us from the European Economic Area, the United Kingdom, Switzerland or Turkey, we ask for your consent in a banner before we set any Analytics or Marketing cookies. Until you accept, these cookies are not set.
- If you visit us from other countries, Analytics and Marketing cookies are on by default and you can turn them off at any time.
- You can change or withdraw your choice at any time from the Cookie settings link at the bottom of every page. Withdrawing consent doesn't affect processing that took place before you withdrew it.
We use Google Consent Mode. While you haven't given consent, Google Analytics and Google Ads don't set or read cookies on your device. They may still receive basic signals without cookies or advertising identifiers, such as that a page was viewed and that consent was not given, which Google uses to estimate overall statistics. The Meta Pixel is not loaded at all until you allow Marketing cookies.
Cookies we use
Necessary
These are required for the Website to work: keeping you signed in, your cart and checkout, secure payments, customer support and remembering your cookie choice. They can't be turned off in the cookie settings.
| Name | Provider | Purpose | Type | Expires |
|---|---|---|---|---|
| token, refreshToken | esimtime.com | Keep you signed in to your account | Cookie | When you close the browser |
| esimtime_consent | esimtime.com | Remembers your cookie choices | Local storage | Until you change or delete it |
| preferredLanguage | esimtime.com | Remembers the language you chose | Local storage | Until you delete it |
| Cart and checkout data | esimtime.com | Keeps the plans in your cart and the state of your checkout | Local storage | Until the order is complete or you delete it |
| esimtime_visitor_id, esimtime_utm | esimtime.com | Records the referral or partner code and campaign link you arrived with, so the right partner is credited for your purchase | Local and session storage | Until you delete it (visitor ID), end of the browser session (campaign) |
| __stripe_mid, __stripe_sid | Stripe | Fraud prevention and security when you pay by card | Cookie | 1 year, 30 minutes |
| intercom-id-*, intercom-session-*, intercom-device-id-* | Intercom | Support chat on the sign-in and sign-up pages | Cookie | 9 months, 7 days, 9 months |
Analytics
These help us understand how visitors use the Website, for example which pages are visited and where visitors come from, so we can improve it. The information is aggregated.
| Name | Provider | Purpose | Type | Expires |
|---|---|---|---|---|
| _ga | Google Analytics | Distinguishes visitors | Cookie | 2 years |
| _ga_* | Google Analytics | Keeps the state of your visit | Cookie | 2 years |
Marketing
These let us measure how well our ads on Google and Meta (Facebook and Instagram) work, for example whether a visit from an ad led to a purchase, and show you relevant ads on other websites and apps.
| Name | Provider | Purpose | Type | Expires |
|---|---|---|---|---|
| _gcl_au, _gcl_aw | Google Ads | Links your visit and purchase to a Google ad you clicked | Cookie | 90 days |
| Google cookies (for example IDE, test_cookie) | Google (google.com, doubleclick.net) | Ad measurement and personalization, set on Google's own domains | Cookie | Up to 13 months |
| _fbp, _fbc | Meta | Measures and personalizes ads on Facebook and Instagram | Cookie | 90 days |
| Meta Pixel | Meta | Sends page views and purchase events to Meta | Pixel | Not stored |
When you make a purchase and have allowed Marketing cookies, we send your email address to Google Ads in a hashed (irreversibly encoded) form, so that Google can match the purchase to an ad you interacted with. This is called enhanced conversions. Google doesn't receive your email address in readable form, and we don't send it if you haven't allowed Marketing cookies.
Google Customer Reviews
After a purchase, you may be offered to take part in a Google Customer Reviews survey. Google only receives your email address and order details if you choose to opt in.
How can I control cookies?
- Use the Cookie settings link at the bottom of any page to accept, reject or change your choices at any time.
- Most browsers let you block or delete cookies in their settings. If you block Necessary cookies, parts of the Website, such as signing in and checkout, won't work.
- Google: Ad settings and the Google Analytics opt-out browser add-on.
- Meta: Ad preferences.
- Industry opt-out tools: Your Online Choices (EU) and Digital Advertising Alliance (US).
Who receives the data?
Third-party cookies are provided by Google LLC, Meta Platforms Ireland Ltd, Stripe, Inc. and Intercom, Inc. These companies process the information under their own privacy policies and may transfer it to countries outside your own, including the United States. More information is in our Privacy Policy and in the privacy policies of Google, Meta, Stripe and Intercom.
Changes to this Cookie Policy
We may update this Cookie Policy when the cookies we use change or for legal or operational reasons. The date at the top shows when it was last updated. If the changes are significant, we will ask for your consent again.
Contact us
If you have any questions about our use of cookies, please email us at support@esimtime.com.