REFUND POLICY

Summary

eSIMtime eSIM plans are digital products. There is nothing to ship back and returns are free of charge.

You can request a refund within 7 days of buying a plan, as long as no data from the plan has been used. Approved refunds are added to your eSIMtime account balance.

Which plans can be refunded

eSIM not installed and plan not used: we refund the full amount you paid.

eSIM installed on a device but no data used: an installed eSIM can no longer be given to another customer, so we refund the amount you paid minus the eSIM fee.

Any data from the plan used: the plan cannot be refunded.

Requests made more than 7 days after the purchase cannot be accepted.

How to request a refund

Log in to your eSIMtime account and create a refund request, or send an e-mail to info@esimtime.com with your user ID and the plan you want refunded.

Mobile operators report data usage with a delay, so we review a request at least 24 hours after the purchase, once the usage is final.

How you are refunded

We will let you know whether your refund was approved once we have reviewed your request.

Approved refunds are credited to your eSIMtime account balance, which you can use for any eSIMtime plan.

Questions

If you have any question about a refund, contact us at info@esimtime.com.